News

Fuels for exacting customers

Since our main purpose is the customers’ satisfaction of our products and services, in 2015 an external company carried out an independent research among Dieselor’s clients – corporate, individuals, buying from petrol stations and receiving deliveries.
After seeing the results, we can proudly announce that Dieselor achieved its goals and successfully wins the customers’ satisfaction. See for yourselves:

Business clients receiving fuel deliveries:

  • 96% report highest level of satisfaction with the whole set of evaluation criteria – in other words, 8 out of 10 boast that are fully satisfied with Dieselor.
  • 95% feel fully satisfied with the fuel prices given from Dieselor.
  • 92% feel fully satisfied with the payment terms.
  • 91% are completely satisfied with the quality of the fuel.
  • 99% are completely satisfied with the punctual deliveries, the short periods for the supply and the quick reaction.
  • 98% refer to Dieselor as a partner that can be trusted.
  • 98% are fully satisfied with the service and attitude they receive from the sales team.
  • 91% feel absolutely satisfied with the service they receive from the professional drivers.
  • ¾ of Dieelor’s customers would recommend the company to colleagues and friends.

Individual customers and corporate clients buying from petrol stations Dieselor:

  • 84% of Dieselor’s customers are completely satisfied with the quality of the fuel.
  • 94% of our clients in petrol stations Dieselor are fully satisfied with the service. They specify that the staff is polite and friendly and the service is fast and correct.
  • 86% claim that they don’t find disadvantages and flaws of petrol stations Dieselor and they can’t point out recommendations for improvement.
  • The main reasons for choosing petrol stations Dieselor and being loyal to the chain are the fuel quality, the perfect service and the available promotions.

More news